FAQ
What can I expect during my first session?
Before your appointment, you’ll receive a digital intake form—please complete this prior to arrival so your therapist can understand your needs and plan your session accordingly.
For your first visit, plan to arrive 10 minutes early to allow time for:
Will I need to undress?
Most of our sessions are designed to be clothes-off treatments in order to provide the most effective bodywork. You will always be properly draped with sheets, and only the area being worked on will be uncovered.
You are welcome to undress to your own comfort level. For the most effective glute work, removing underwear is ideal, but many clients prefer to leave it on—and that is completely okay. You may keep on any clothing you’d like. Your comfort, safety, and boundaries are always our priority.
Will there be talking during my session?
Outside of questions related directly to your session—such as checking in about pressure, comfort, areas of tenderness, or giving cues to relax or activate certain muscles—your therapist will not initiate conversation. It is important to let your therapist know at any time if you’d like more or less pressure, if something feels uncomfortable, if you’re too warm or too cold, or if an area needs more attention. Emotional or physical responses—such as tenderness, muscle twitching, or unexpected feelings—are completely normal. Your comfort guides the session, and your therapist will always adjust based on your feedback.
Some clients find light conversation relaxing or helpful when working through deeper techniques, while others prefer to settle into silence and deep relaxation. Your session is your space, and you set the tone. If you prefer to chat, your therapist will engage; if you’d rather enjoy quiet, they will happily maintain it.
Please remember that this is a professional environment, and we ask that all topics of conversation remain appropriate for this setting.
What is dynamic cupping?
Unlike the traditional static cupping made popular by the Olympics—where cups are left in one place and can create dark circular marks—we use cups in a dynamic, movement-based way. Dynamic cupping gently lifts and decompresses the tissues while the cups glide along the muscles. This approach helps release soft-tissue restrictions, improve mobility, and enhance circulation. While some mild, temporary markings may still occur, they are usually lighter and less uniform than those from static cupping.
How do you maintain hygiene and sanitation?
All linens, towels, and face cradle covers are freshly laundered for each session. Tables, bolsters, equipment, and commonly touched surfaces are thoroughly cleaned and disinfected between every client. Therapists wash their hands before and after each treatment and follow all state and professional sanitation standards. We give ourselves 30 minutes between every session to ensure ample time to maintain a clean environment for every client.
What is your cancellation policy?
To avoid fees, please cancel or reschedule with at least 12 hours’ notice.
We understand that emergencies happen. Therapists may use discretion in enforcing fees when appropriate.
What if I’m sick?
Please do not come to your appointment if you are sick. Massage can worsen symptoms and increases the risk of spreading illness.
While we ask that you adhere to the cancellation policy, we understand that illness or emergencies sometimes occur unexpectedly. Your therapist may make exceptions in extenuating circumstances. If you arrive showing clear signs of sickness, you will be refused service for safety reasons and charged the full session fee.
What happens if I’m late?
If you arrive late, your session will still end at the scheduled time to avoid impacting the next client. You will be responsible for the full cost of the session.
To ensure you receive your full hands-on time:
Do you offer any discounts?
We offer $5 off for cash purchases to account for the fees saved compared to credit card transactions.
Abigail offers packages of 3 at a discounted rate.
Nicole offers $10 off to any clients who return within 2 months of their previous appointment.
What goes into the cost of a massage?
Massage therapy is both physically and mentally demanding work. Industry standards typically allow therapists to perform only 20–25 hands-on hours per week to prevent burnout and injury, which means wages must be earned in significantly fewer working hours than many other professions.
As independent practitioners, we also carry the costs of running a business, including rent, supplies, laundry, and equipment. In addition, each session includes time outside of hands-on work such as setup, intake and assessment, room turnover, scheduling, and administrative responsibilities.
We strive to keep massage as accessible as possible while also maintaining sustainable, high-quality care. Our pricing reflects the time, expertise, and attention devoted to each client, and is structured to be fair for both client and therapist.
Do I need to tip?
Our pricing is intentionally structured to reflect the full value of your session, allowing us to provide fair and stable compensation for our therapists without relying on gratuities. Eliminating tipping also removes the social pressure on clients and keeps your experience simple and stress-free.
If you’d like to show appreciation in non-monetary ways, here are some meaningful options:
If you would still like to leave cash gratuity please know that it is never expected but is appreciated.
Before your appointment, you’ll receive a digital intake form—please complete this prior to arrival so your therapist can understand your needs and plan your session accordingly.
For your first visit, plan to arrive 10 minutes early to allow time for:
- An intake discussion
- Reviewing goals for the session
- Asking any questions
- Using the bathroom if needed
Will I need to undress?
Most of our sessions are designed to be clothes-off treatments in order to provide the most effective bodywork. You will always be properly draped with sheets, and only the area being worked on will be uncovered.
You are welcome to undress to your own comfort level. For the most effective glute work, removing underwear is ideal, but many clients prefer to leave it on—and that is completely okay. You may keep on any clothing you’d like. Your comfort, safety, and boundaries are always our priority.
Will there be talking during my session?
Outside of questions related directly to your session—such as checking in about pressure, comfort, areas of tenderness, or giving cues to relax or activate certain muscles—your therapist will not initiate conversation. It is important to let your therapist know at any time if you’d like more or less pressure, if something feels uncomfortable, if you’re too warm or too cold, or if an area needs more attention. Emotional or physical responses—such as tenderness, muscle twitching, or unexpected feelings—are completely normal. Your comfort guides the session, and your therapist will always adjust based on your feedback.
Some clients find light conversation relaxing or helpful when working through deeper techniques, while others prefer to settle into silence and deep relaxation. Your session is your space, and you set the tone. If you prefer to chat, your therapist will engage; if you’d rather enjoy quiet, they will happily maintain it.
Please remember that this is a professional environment, and we ask that all topics of conversation remain appropriate for this setting.
What is dynamic cupping?
Unlike the traditional static cupping made popular by the Olympics—where cups are left in one place and can create dark circular marks—we use cups in a dynamic, movement-based way. Dynamic cupping gently lifts and decompresses the tissues while the cups glide along the muscles. This approach helps release soft-tissue restrictions, improve mobility, and enhance circulation. While some mild, temporary markings may still occur, they are usually lighter and less uniform than those from static cupping.
How do you maintain hygiene and sanitation?
All linens, towels, and face cradle covers are freshly laundered for each session. Tables, bolsters, equipment, and commonly touched surfaces are thoroughly cleaned and disinfected between every client. Therapists wash their hands before and after each treatment and follow all state and professional sanitation standards. We give ourselves 30 minutes between every session to ensure ample time to maintain a clean environment for every client.
What is your cancellation policy?
To avoid fees, please cancel or reschedule with at least 12 hours’ notice.
- Less than 12 hours’ notice: 50% of the service cost
- Within 2 hours of the appointment or no-show: 100% of the service cost
We understand that emergencies happen. Therapists may use discretion in enforcing fees when appropriate.
What if I’m sick?
Please do not come to your appointment if you are sick. Massage can worsen symptoms and increases the risk of spreading illness.
While we ask that you adhere to the cancellation policy, we understand that illness or emergencies sometimes occur unexpectedly. Your therapist may make exceptions in extenuating circumstances. If you arrive showing clear signs of sickness, you will be refused service for safety reasons and charged the full session fee.
What happens if I’m late?
If you arrive late, your session will still end at the scheduled time to avoid impacting the next client. You will be responsible for the full cost of the session.
To ensure you receive your full hands-on time:
- Aim to arrive 5 minutes early
- Arrive 10 minutes early if it’s your first visit
Do you offer any discounts?
We offer $5 off for cash purchases to account for the fees saved compared to credit card transactions.
Abigail offers packages of 3 at a discounted rate.
Nicole offers $10 off to any clients who return within 2 months of their previous appointment.
What goes into the cost of a massage?
Massage therapy is both physically and mentally demanding work. Industry standards typically allow therapists to perform only 20–25 hands-on hours per week to prevent burnout and injury, which means wages must be earned in significantly fewer working hours than many other professions.
As independent practitioners, we also carry the costs of running a business, including rent, supplies, laundry, and equipment. In addition, each session includes time outside of hands-on work such as setup, intake and assessment, room turnover, scheduling, and administrative responsibilities.
We strive to keep massage as accessible as possible while also maintaining sustainable, high-quality care. Our pricing reflects the time, expertise, and attention devoted to each client, and is structured to be fair for both client and therapist.
Do I need to tip?
Our pricing is intentionally structured to reflect the full value of your session, allowing us to provide fair and stable compensation for our therapists without relying on gratuities. Eliminating tipping also removes the social pressure on clients and keeps your experience simple and stress-free.
If you’d like to show appreciation in non-monetary ways, here are some meaningful options:
- Leave a positive review
- Refer a friend
- Rebook your next session
- Share your experience on social medi
If you would still like to leave cash gratuity please know that it is never expected but is appreciated.